Terms of service

Last updated: March 2026

Welcome to Venus Swim Pty Ltd (“Venus Swim”, “we”, “our”, or “us”). These Terms & Conditions govern your use of our website https://www.venusswim.com and any purchases made through it.

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions, along with our Privacy Policy, Shipping Policy, Returns & Refund Policy, Billing Terms, and Disclaimer.

If you do not agree, please do not use this website.

Business Information

Business Name: Venus Swim Pty Ltd

ABN: 58 688 103 148

Address: 5 LOUISE PLACE, CECIL HILLS, NSW, 2171, AUSTRALIA

Email: info@venusswim.com

Phone: +61 452 251 822

We operate as a brand owner, manufacturer, and direct-to-consumer retailer.

Eligibility to Use

By using this website, you confirm that:

• You are at least 18 years old, or

• You are using the site under the supervision of a parent or guardian

You agree to use this website only for lawful purposes.

Products & Availability

We offer luxury women’s swimwear, including bikinis and one-piece styles. While we aim to ensure accuracy:

• Product descriptions, images, and colours may vary slightly

• All products are subject to availability

• We reserve the right to discontinue or modify products at any time

Pricing & Payments

All prices are listed in AUD (Australian Dollars) unless stated otherwise. Payments must be made in full at checkout

We accept:

• Credit/Debit Cards (Shopify Payments)

• Apple Pay

• Google Pay

• Shop Pay

• PayPal

• Afterpay

All transactions are processed securely through encrypted third-party providers.

Orders & Acceptance

• Once an order is placed, you will receive a confirmation email

• This email confirms receipt, not acceptance

We reserve the right to:

• Cancel or refuse any order

• Limit quantities per customer

• Request additional verification

Orders are only confirmed once they are processed and dispatched.

Shipping & Delivery

We ship from Sydney, Australia, using trusted carriers:

• Australia Post (domestic and standard international)

• DHL Express (international, selected regions including the United States)

Estimated delivery times:

• Australia:

• Standard: 3–5 business days

• Express: 1–3 business days

• International:

• Standard International (Australia Post): 6-27 business days

• Express Shipping (DHL Express): 2–5 business days (available in selected regions)

Processing time: 1–2 business days

We are not responsible for delays caused by:

• Couriers

• Customs clearance

• External factors beyond our control

Customs, Duties & Taxes

For international orders:

• Duties, taxes, and import fees may apply

• These are not included in your purchase price

• The customer is responsible for paying these charges

Failure to pay may result in delivery delays or returned shipments.

Returns, Exchanges & Refunds

We do not offer refunds for:

• Change of mind

• Incorrect size or fit

Returns must be requested within 14 days of delivery if the item is faulty, damaged, or not as described. Items must be unworn, unwashed, and in original condition with tags and hygiene stickers

For approved claims, we will offer one of the following:

• A replacement item (subject to availability), or
• A refund to the original payment method if requested by the customer

Refunds are typically issued within 5–7 business days after approval. We do not offer exchanges, including for sizing or change-of-mind requests.

Note: Refunds or replacements are only provided for faulty, damaged, or incorrect items in accordance with Australian Consumer Law.

Promotions & Discounts

• Only one discount code can be used per order

• Discounts must be applied at checkout

• Promotions may be modified or withdrawn at any time

We reserve the right to cancel orders where promotions are misused.

Intellectual Property

All content on this website, including:

• Images

• Product designs

• Text

• Branding

• Graphics

is owned or licensed by Venus Swim Pty Ltd and protected by copyright laws.

You may not:

• Copy, reproduce, or distribute content without permission

• Use our content for commercial purposes

User Conduct

You agree not to:

• Use the website for unlawful purposes

• Attempt to gain unauthorized access to systems

• Interfere with website functionality

• Submit false or misleading information

Third-Party Services

We use third-party providers for:

• Payments

• Shipping

• Website hosting

• Analytics

We are not responsible for the performance or policies of these third parties.

Limitation of Liability

To the fullest extent permitted by law, Venus Swim Pty Ltd is not liable for:

• Indirect or consequential loss

• Loss of data or profits

• Website interruptions or errors

• Third-party service failures

Nothing in these terms excludes your rights under Australian Consumer Law.

Indemnity

You agree to indemnify and hold Venus Swim Pty Ltd harmless from any claims, damages, or losses arising from:

• Your misuse of the website

• Your breach of these Terms

Privacy

Your personal information is handled in accordance with our Privacy Policy and applicable laws. We do not sell your personal data.

Website Availability

We aim to keep our website running smoothly, but do not guarantee:

• Continuous access

• Error-free performance

We may suspend or update the website at any time without notice.

Changes to Terms

We may update these Terms & Conditions at any time.

• Changes will be posted on this page

• Continued use of the site means you accept the updated terms

Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia.

Any disputes will be subject to the jurisdiction of the courts of New South Wales.

Contact Information

For any questions regarding these Terms:

Venus Swim Pty Ltd

Email: info@venusswim.com

Address: 5 LOUISE PLACE, CECIL HILLS, NSW, 2171, AUSTRALIA

Phone: +61 452 251 822

By using our website, you agree to these Terms & Conditions and acknowledge that you have read and understood them.