Return & Refund Policy
At Venus Swim, we want you to feel confident in every purchase. Please read our policy carefully before placing your order.
Non-Returnable Situations
We do not accept returns or offer refunds for:
- Change of mind
- Incorrect size selection
- Fit or style preferences
- Sale or promotional items
- Minor colour variations due to screen differences
If you’re unsure about sizing, we encourage you to review our size guide or contact our team before purchasing.
Return Eligibility
We accept returns only if an item is confirmed to be:
- Faulty or defective
- Damaged upon arrival
- Not as described
To be eligible for a return:
- Items must be unused and in original condition
- All tags and hygiene seals must be intact
- The item must not be worn, washed, or altered
Return Window
Claims must be submitted within 14 days of receiving your order.
We recommend checking your order as soon as it arrives to ensure everything is correct.
Refunds & Replacements
For approved claims, we will offer one of the following:
- A replacement item (subject to availability), or
- A refund to the original payment method if requested by the customer.
Refunds are processed after the returned item has been received and inspected.
Return Process
To request a return:
- Email us at info@venusswim.com
- Include your order number and clear photo or video evidence
- Our team will review your request within 2–5 business days
- If approved, we will provide return instructions, including the return address
- Follow the instructions provided to complete the return
Please do not send items back without approval, as they may not be processed.
Processing Time
Once your approved return is received and inspected, refunds are typically issued within 5–7 business days after approval.
You will receive confirmation once your refund is issued or your replacement is dispatched.
Return Shipping Costs
- For approved faulty or incorrect items, return shipping costs will either be covered directly or reimbursed after proof of postage is provided. Once your return request is submitted and approved, you will have the option to purchase a prepaid return label through our portal or arrange shipping independently via your local postal service
- We understand that international return shipping can be expensive, so express shipping is not required when returning your item
- We recommend using a trackable shipping method
Lost or Incorrect Returns
We are not responsible for returned items lost in transit without valid tracking. Please ensure you use a secure and trackable shipping method where possible.
Exchange Eligibility
We do not offer exchanges, including for sizing or change-of-mind requests. Please order carefully and review our size guide before placing your order.
Hygiene Notice
For hygiene reasons, we generally do not accept returns for swimwear unless the item is faulty, damaged, or not as described. Returns that do not meet hygiene standards will not be accepted.
Important Information
- Original shipping fees, duties, and taxes are non-refundable
- Claims must be submitted within the stated timeframe
- Each request is assessed individually based on the issue reported
- We do not charge any restocking fees
Consumer Rights
Nothing in this policy limits your rights under applicable consumer protection laws. You may be entitled to a repair, replacement, or refund where required by law.
Contact Us
If you need assistance, we’re here to help:
Email: info@venusswim.com
Phone: +61 452 251 822