Privacy policy

Last updated: March 2026

At Venus Swim Pty Ltd, we respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable consumer laws.

This policy explains how we collect, use, store, and share your personal information when you visit our website or make a purchase.

What We Collect

We may collect personal information when you browse our website, place an order, or interact with us.

This may include:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely via third-party providers)
  • IP address and device information
  • Geographic location
  • Order history and transaction details
  • Customer support queries and communication history
  • Marketing preferences
  • Survey responses and feedback
  • Social media handles (if you interact with us through those platforms)
  • Website usage data (including cookies and analytics tools)

How We Collect Your Information

We collect your information through:

  • Orders placed on our website
  • Account registrations or checkout forms
  • Email or customer support interactions
  • Website cookies and tracking technologies
  • Social media engagement

How We Use Your Information

We use your personal information to:

  • Process and deliver your orders
  • Provide order updates, shipping notifications, and return support
  • Communicate with you about your purchases or enquiries
  • Send marketing communications (only if you opt in)
  • Improve our website, products, and customer experience
  • Prevent fraud and ensure secure transactions
  • Comply with legal, tax, and regulatory obligations

Payment Information

All payments are processed securely through trusted third-party providers such as:

  • Shopify Payments
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Afterpay

We do not store your full credit card details on our servers.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only when necessary with:

  • Payment providers (to process transactions)
  • Shipping partners (Australia Post and DHL Express) to deliver your order
  • Technology and service providers (such as website hosting, analytics, and marketing tools)
  • Legal or regulatory authorities if required by law

All third parties we work with are required to handle your data securely and only use it for the purpose it was provided.

International Data Transfers

As we operate globally, your personal information may be processed or stored outside Australia (for example, by service providers or payment platforms). We take reasonable steps to ensure that any overseas recipients comply with applicable privacy laws.

Cookies & Analytics

Our website uses cookies and similar technologies to:

  • Improve website functionality
  • Remember your preferences
  • Analyse traffic and user behaviour
  • Deliver relevant content and marketing

You can manage or disable cookies through your browser settings, but this may affect how the website functions.

Security & Data Retention

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.

Your data is only retained for as long as necessary to:

  • Provide our services
  • Meet legal and regulatory requirements

When no longer needed, your information is securely deleted or anonymised.

In the event of a data breach, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches Scheme.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request corrections to your personal information
  • Opt out of marketing communications at any time
  • Request the deletion of your data where applicable
  • Lodge a complaint if you believe your privacy has been breached

To unsubscribe from marketing emails, simply click the “unsubscribe” link in any email.

Children’s Privacy

Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

The latest version will always be available on this page with the updated date.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Venus Swim Pty Ltd 

Email: info@venusswim.com

Postal Address: 5 LOUISE PLACE, CECIL HILLS, NSW, 2171, AUSTRALIA