Billing Term & Conditions

Last updated: March 2026

These Billing Terms & Conditions govern all purchases made through https://www.venusswim.com and form part of our overall Terms & Conditions.

By placing an order with Venus Swim Pty Ltd, you agree to these billing terms, along with our Shipping Policy, Returns Policy, and Privacy Policy.

Business Information

Business Name: Venus Swim Pty Ltd

ABN: 58 688 103 148

Address: 5 LOUISE PLACE, CECIL HILLS, NSW, 2171, AUSTRALIA

Email: info@venusswim.com

Phone: +61 452 251 822

We are an Australian-owned business operating under applicable Australian laws.

Pricing & Currency

  • All prices on our website are listed in Australian Dollars (AUD) unless stated otherwise
  • Prices are displayed clearly on product pages and at checkout
  • The final payable amount will be shown before you confirm your order

We reserve the right to:

  • Update or change prices at any time without prior notice
  • Correct pricing errors or inaccuracies

If a pricing error occurs:

  • We may cancel the order and issue a full refund
  • Or contact you to confirm whether you wish to proceed at the correct price

Taxes (GST & International Duties)

Australian Orders (GST)

  • Prices may include Goods and Services Tax (GST) where applicable under Australian law
  • GST is applied in accordance with the A New Tax System (Goods and Services Tax) Act 1999

International Orders

For customers outside Australia:

  • Orders may be subject to:
    • Import duties
    • Customs taxes
    • Local VAT or sales taxes

Important notes:

  • These charges are not included in your order total
  • They are determined by your country’s customs authority
  • The customer is solely responsible for paying these charges

Shipping carriers (such as DHL Express) may:

  • Contact you for payment
  • Hold your parcel until fees are paid

Failure to pay duties/taxes may result in:

  • Delivery delays
  • Return or disposal of the package (no refund of shipping fees)

Accepted Payment Methods

We offer secure payment options through trusted providers:

  • Credit & Debit Cards (via Shopify Payments)
  • Apple Pay
  • Google Pay
  • Shop Pay
  • PayPal
  • Afterpay

All payments are processed using encrypted and PCI-compliant systems.

Venus Swim Pty Ltd:

  • Does not store full card details
  • Does not have direct access to your payment credentials

Payment Authorisation & Verification

When placing an order, you confirm that:

  • You are authorised to use the selected payment method
  • All billing details are accurate and complete

All transactions are subject to:

  • Payment authorisation checks
  • Fraud prevention screening

We reserve the right to:

  • Cancel, decline, or hold any order flagged as suspicious
  • Request identity verification (such as ID or payment confirmation)
  • Refuse service if fraudulent activity is suspected

Order Confirmation & Acceptance

After placing an order:

  1. You will receive an order confirmation email
  2. This confirms that your order has been received

However:

  • This does not guarantee acceptance of your order

An order is only considered accepted when:

  • Payment is successfully processed, and
  • The order has been dispatched

Discounts & Promotional Codes

We may offer discounts or promotional codes from time to time.

Conditions:

  • Codes must be entered at checkout
  • Only one discount code per order is allowed
  • Discounts cannot be applied after payment is completed
  • Promotions may have expiry dates or specific conditions

We reserve the right to:

  • Cancel orders where codes are misused
  • Withdraw promotions at any time

Afterpay Payments

If you choose Afterpay:

  • Payment is split into instalments
  • Terms are governed by Afterpay’s agreement

By selecting Afterpay, you agree to:

  • Afterpay’s terms and conditions
  • Any applicable late fees or penalties

Venus Swim Pty Ltd is not responsible for:

  • Payment issues arising from Afterpay
  • Late fees charged by Afterpay

Billing Errors & Corrections

If you believe you have been incorrectly charged:

We will:

  • Review the transaction
  • Investigate any discrepancies
  • Provide a resolution in line with applicable laws

Refunds & Billing Adjustments

Refunds are handled in accordance with:

  • Our Returns & Refund Policy
  • Australian Consumer Law (ACL)

Key points:

  1. No refunds for change of mind, incorrect size, or fit preference
  2. Refunds are only issued if the item is faulty, defective, or not as described
  3. Approved returns are issued as: replacement, or refund to the original payment method 

Non-refundable amount:

  • Original shipping costs
  • Duties and taxes

Chargebacks & Payment Disputes

If a chargeback or dispute is initiated:

  • We reserve the right to investigate the claim fully
  • We may provide evidence to the payment provider

Invalid or fraudulent disputes may result in:

  • Order cancellation
  • Account suspension or restriction
  • Refusal of future orders

We strongly recommend contacting us first to resolve any issues quickly.

Payment Security

We take payment security seriously:

  • All transactions are protected using SSL encryption
  • Payment gateways are PCI-DSS compliant
  • Fraud detection systems are in place

While we take all reasonable precautions, customers are responsible for:

  • Keeping their payment details secure
  • Not sharing account or login credentials

Limitation of Liability

To the extent permitted by law, Venus Swim Pty Ltd is not liable for:

  • Bank or payment provider fees
  • Currency conversion fluctuations
  • Payment processing delays
  • Third-party payment system errors

Nothing in these terms excludes rights under Australian Consumer Law.

Compliance with Australian Law

These Billing Terms comply with:

  • Privacy Act 1988 (Cth)
  • Australian Consumer Law (ACL)
  • A New Tax System (GST) Act 1999
  • Applicable eCommerce and payment regulations

Customers are entitled to all rights and remedies under Australian law.

Updates to Billing Terms

We may update these Billing Terms & Conditions at any time.

  • Updates will be posted on this page
  • The “Last updated” date will be revised

Continued use of our website constitutes acceptance of the updated terms.

Contact Information

For billing-related enquiries:

Venus Swim Pty Ltd

Email: info@venusswim.com 

Address: 5 LOUISE PLACE, CECIL HILLS, NSW, 2171, AUSTRALIA

Phone: +61 452 251 822

We are committed to providing a secure, transparent, and fair billing experience.
Every step from payment to delivery is designed to protect you and ensure clarity.